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Infrastructure Building and Support

RNR provides 24/7 support for critical Infrastructure elements, end points and interfaces.RNR assists you in managing and operating critical Infrastructure in a secure and efficient manner by applying our proven methodology.

RNR has proven experience in managing critical IT infrastructure. We ensure that your critical system infrastructure is managed and operated 24/7 in a secure and efficient manner. We provide predictable and improved SLAs with business in a cost efficient manner.

Remote Infrastructure Support provides effective end-to-end management and support of your infrastructure regardless of their location by pro-active and predictive monitoring. Our structured approach to infrastructure support and management enables us to deliver remote infrastructure support services while the infrastructure continues to be located at customer premises or at any of our own data centers, reducing the service cost and enhancing service performance.

RNR provides the right combination of process and technology expertise to assist you in managing a diversified and complex infrastructure. We can help you create a setup that is capable of handling change as your business continues to evolve, and scale up as your business grows.

Our Offerings

  • System management
  • Web server and email server administration support
  • System performance and availability
  • Storage management and provisioning
  • Data centre migration support
  • Disaster Recovery and Business Continuity support
  • Compliance and reporting
  • Capacity planning and Demand management
  • Back up monitoring, verification and support
  • Enhancements, Patch management and upgrades support
  • Monitoring Log, session, process using tools and custom scripts
  • Port provisioning for end points
  • Outage support, root cause analysis and problem resolution
  • Policy monitoring, log review and periodic checks
  • 24x7 Infrastructure Monitoring
  • Incident management and escalations Models
  • Metrics Based measurement
  • SLA Driven Results
  • Flexible and Customized Pricing Models
 
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